• Integrity Unit
  • integrity@um.edu.my
  • +60379673400
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INTEGRITY COMPLAINTS

Members of the public, as well as the University’s academicians, officers, staff and students, can report the cases of integrity violation, misconduct, unlawful act and unethical behaviour to us.  

Complaints and reports received by the Integrity Unit will be categorized into the following. To do a report, please click according to the category below: 

a) Misconduct – Any act which violates the code of conduct under Act 605 – Statutory Bodies (Discipline and Surcharge) Act 2000 and/or other regulations in force; and
b) Corruption – Any offence of requesting, offering or accepting a bribe; making false financial claims; abuse of power for personal gratification as provided under Section 16, 17, 18 and 23 of the Malaysian Anti-Corruption Commission Act 2009; and other offences under the Act.   
c) Sexual Exploitation, Abuse and Harassment (SEAH) – A form of sexual discrimination and violence that contradicts UM's mission and vision and poses a threat to the career development, learning experiences and well-being of UM students and staff. 

Complaints can be submitted through the following channels:

a) Via e-mail: integrity@um.edu.my

b) Via telephone: +603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910

c) Via fax: +603-7955 2975

d) Via post/letter: Integrity Unit, Office of the Vice-Chancellor, Level 9, Chancellery Building, Universiti Malaya, 50603 Kuala Lumpur, MALAYSIA

e) Walk-in: Complainant can request to see an officer at the address above. Appointment can be made through this number  +603-7967 3400/ +603-7967 7853/ +603-7967 7934/ +603-7967 7910

f) Via UMHelpdesk - UM One-Stop Complaint Centre (Recommended)

Instruction:

  1. Visit https://helpdesk.um.edu.my/
  2. Sign in to start your session (Staff/ Students, If you are Public please register to a new account)
  3. Add New Ticket
  4. Select Category: Code of Conduct 
  5. Select Product: Corruption/ Misconduct/ Sexual Harassment
  6. Select Type: Complaint/ Inquiry/ Suggestion/ Compliment
  7. Insert Details with the Complete Information (Drop files or click to upload)
  8. Submit

You are welcome to use this platform if you have any complaints against the Universiti Malaya. Your complaint will assist us to enhance our professionalism, effectiveness and improve good governance in UM delivery system.

Thank you and have a nice day!

Last Update: 09/03/2022